Reference

How bdg9 Handles Your Personal Information

This Privacy Policy explains what account and payment data we collect when you use bdg9, how we store it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment dataNo data sold to third partiesYour right to request deletionJurisdiction-dependent access

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What We Collect and Why We Collect It

bdg9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bdg9, we collect the details you submit during registration — your name, contact number, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet number

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associated with that transfer. We do this to verify payments, process withdrawals back to your wallet, and keep your account secure against unauthorised access. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual activity on your
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account. This is standard security practice, not marketing profiling. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors like the bKash or Nagad gateway, that sharing is limited to what is needed to complete your
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transaction. Cookie data collected during your session helps us remember your preferences and keep your lobby state intact between visits. You can adjust cookie settings through your browser at any time. All stored data is subject to the jurisdiction in which bdg9 operates and the local
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laws that apply to your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We take four concrete steps to keep your account data safe and transparent. The details below cover how we approach each area — from the moment you make a bKash deposit to the point where you ask us to close your account.

Payment Data Security

Payment references from bKash, Nagad and Rocket are stored in encrypted form. We do not retain your full wallet PIN or mobile banking password at any point.

Cookie Use

We use session cookies to keep your lobby state and preference settings intact. You can clear or block cookies through your mobile or desktop browser settings without losing your account.

Account Retention

We retain account data for as long as your account is active and for a period after closure as required under applicable policy. You may request an earlier deletion by contacting support.

Access and Correction Rights

You have the right to ask what data we hold, request a correction if something is wrong, or ask us to delete your record. We handle these requests through our support channels.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about your data, want to update what we hold, or need to request deletion of your account information, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the help form on the contact page. When your query involves payment data — for example, a stored bKash or Nagad wallet number — please have your account ID ready so we can locate and verify your record quickly.

Live Chat Start a chat session from inside your account dashboard. Quickest path for data queries tied to your active bKash or Nagad wallet.

Email Support Send a written request to the email address shown in your account settings. Include your account ID for any Rocket or Nagad payment data queries.

Help Form Submit a privacy request through the contact form on our site. We will respond to data-access and deletion requests as required by applicable policy.

Common Questions About Your Data on bdg9

These are the questions we hear most often about how bdg9 handles account and payment data. If your question is not covered here, contact our support team directly through live chat or the help form.

We collect your name, contact number, and any payment wallet details you use — bKash, Nagad or Rocket — along with device and session data for security purposes.

We only share payment data with the payment processor needed to complete your transaction. We do not share your wallet details with advertisers or unrelated third parties.

Yes. Contact our support team via live chat or email with your account ID and we will provide details of what data we hold on your record, subject to applicable policy.

Submit a deletion request through live chat, the help form, or the email address in your account settings. Include your account ID to help us locate and process your request promptly.

We keep data for a period after account closure as required under our applicable policy framework. You can ask support for a specific timeline when you submit your closure request.

Access to bdg9 depends on your local law and eligible region. If you are in Bangladesh and able to access the platform lawfully, this policy applies to your account and data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bdg9 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Payment Data Security

Cookie Use

Account Retention

Access and Correction Rights

Reach Us About Your Privacy Concerns

Common Questions About Your Data on bdg9

01 What personal data does bdg9 collect when I open an account?

02 Does bdg9 share my bKash or Nagad wallet data with anyone?

03 Can I request a copy of the data bdg9 holds on my account?

04 How do I ask bdg9 to delete my account and personal data?

05 How long does bdg9 keep my account data after I close my account?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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